Support Guidelines

Phone: +45 43 66 02 10
Open: Monday - Thursday 9.00 - 16.30 & Friday 9.00 - 16.00

When you contact the Lasernet support team for support on a Lasernet solution (general Lasernet or for the Lasernet AX connector), we would highly appreciate if you had the information below ready for us in order for us to give you the best and most competent support on Lasernet.

Please be ready to provide

  • Definition of the problem in detail
  • Operating system
  • Operating system bit version
  • Lasernet version
  • Lasernet bit version
  • User on the Lasernet service
  • Configuration folder / project folder (Please narrow it down so you only send the relevant modules)
  • Input data, grab files
  • Priority level and impact of the problem (see attached document)
  • Crash files