You can download the Customer Engagement Connector from the knowledge base.

To obtain the installation package, follow the steps listed below:

1. Go to

2. Sign in using your credentials (email address and password).

3. On the navigation pane, locate Lasernet Connector CE and expand it. Afterwards, expand Downloads, and then click Lasernet Connector for Dynamics CE 365 to open the article.

4. In the Lasernet Connector for Dynamics CE 365 article, find the Attachments section. It contains files to download.

As the CE Connector can be used with different applications such as Microsoft Dynamics 365 Customer Engagement, Finance & Operations or Azure Logic App, it requires multiple installation parts.


To use Microsoft Dynamics 365 Customer Engagement, download the file.

To use Microsoft Dynamics 365 Finance and Operations, download the LAC365CE file matching your version of Finance and Operations (73, 81 or v.10).

To use Azure Logic App, download the file.

The CE Connector for Microsoft Dynamics 365 Customer Engagement is a small application that can trigger a workflow. This workflow needs to exist within either the LAC365CE component or the Azure Logic App component, and be then executed. So, you need to choose what direction to go and what you want to use: F&O based connector or Logic App approach.

Thus, first, download the file, and afterwards, depending on your installation needs, download either the file or a corresponding version of the LAC365CE file, and then proceed to the installation process itself.